Do Heat Pumps just “heat”? Or can I use them during the summer months too?


Reverse Cycle units are capable of both heating and cooling. Air Conditioners are Heat Pumps that literally ‘pump heat’. In winter, your Heat Pump will pump heat from outside into your home to warm you up, and in summer they pump heat out of your home to make it cooler.

As soon as an Inverter Heat Pump is switched on, it provides the exact amount of power needed to rapidly heat or cool your room. This allows it to reach the set temperature in about a quarter the time required by non-Inverter models.

How is the capacity or size of an air conditioner unit measured?

In New Zealand, the heating and cooling output power capacity is measured in Kilowatts (kW). This measures the air conditioners output capacity, or the amount of heat which is removed for cooling or added for heating, to the rooms in your home. Our Heat Pumps are available in a wide-range of heating and cooling capacities.

Are they noisy to operate?

Panasonic’s Heat Pumps are amongst the quietest in the world! Selected models feature “Quiet Mode” which reduces indoor unit noise to as quiet as 19dB(A) for a comfortable night's sleep - and the outdoor unit noise is reduced to as low as 41dB(A). When considering your options, make sure you check out their individual noise level ratings.

Will my heat pump still work if it's below freezing outside?

Even when it gets down below zero degrees, there is still "warmth" in the air that can be utilised. In New Zealand a good quality heat pump should perform effectively when the temperature drops below zero degrees celsius, provided it is sized and installed correctly. In colder climates the outside unit may frost over during the coldest part of the year, this is normal operation and your Panasonic Heat Pump will automatically stop and carry out a de-frost cycle before returning to its normal operation. All Panasonic Heat Pumps operate below zero degrees, with some units operating right down to -15ºC.

Can I operate my Heat Pump remotely?


With IntesisHome’s Wi-Fi Controller, you can control and monitor your Panasonic Heat Pump from anywhere via your smart device.

IntesisHome is an external wireless device which syncs to your Heat Pump unit via Wi-Fi. It lets you control your Heat Pump via the IntesisHome App (iOS or Android) or website. It’s a cloud based service which is accessible from any location via an Internet connection (Wi-Fi, 3G or 4G). CLICK HERE to find out more.

Are they expensive to operate?

A quality heat pump can provide many times the amount of heat for the same price as running a conventional heater. Panasonic Heat Pumps are highly efficient in the first place, and include a whole range of features designed to maximise that efficiency. Working with a Panasonic Heat Pump specialist to choose the right sized unit to start with, then operating it smartly should use the minimum possible amount of electricity to effectively heat or cool your home.

What is an ENERGY STAR Rating?

EECA (New Zealand's Energy Efficiency and Conservation Authority) promotes the blue ENERGY STAR® mark, which is applied to certain Heat Pumps. It gives consumers independent and standardised energy efficiency information, so they can see which are the most energy efficient models in each range.